Refund and Returns Policy

Policies + Shipping

RETURN POLICY

  • All sales are final. No returns, exchanges, or cancellations are accepted. 
  • We are unable to accommodate planner cover style changes, cancellations or exchanges, as well as any name, shipping, or billing changes after an order has been placed.  We do not have the ability to combine or split orders, add discount codes, or contact shipping companies to correct shipping addresses post the checkout process.
  • In-stock products typically ship within 2-4 business days (M-F) , if not sooner.  Our goal for customer service is to always under promise and over deliver. Because of the variations that can occur in production and processing time, we cannot quote any shipping times other than what has been stated above.  
  • As soon as your shipment is in the hands of the shipping carrier, we are no longer in control. The carrier does not provide us with different information than they provide you with the tracking number. 
  • If you have received a damaged/defective item from an order placed in our online shop, please contact us upon receipt with your name, order number, nature of the issue, and attach a photo to your email.  We can not process a return for damages if the product has been written in or used. 
  • If you have received a damaged/defective item from another retailer, please contact that retailer directly for a resolution. The retailer will contact us if necessary. Thank you!

SHIPPING PRICES

  • Our shipping and processing charges are intended for order processing, handling, and packing of the products you purchase and delivering them to you. 
  • Shipping rates are based on real carrier rates and vary depending on the products ordered and destination. 
  • To determine your specific shipping cost, you must add the items your cart, input your address and calculate shipping rates. *Please note the purchase of our eGift Cards does not qualify toward any offered shipping promotions.

ORDER PROCESSING

  • Processing time or an estimated shipping date will be clearly noted in the product description of the item you order. In-stock products typically ship within 2-4 business days via New Zealand Post

ORDER PACKAGING

  • Products are packaged with only the essential packaging to decrease our processing time and ensure you get your Day Designer® as quickly as possible! Each Day Designer® is wrapped in gift tissue paper wrap and placed in a cardboard box to prevent damage in shipping. This packaging may be different from your previous orders or from reviews you may have seen online.

ORDER CONFIRMATION AND TRACKING EMAILS

  • You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email with tracking information. It may take up to 24 hours for the tracking information to display properly online.  
  • We occasionally print labels in advance of the shipment being packed. This will generate a shipping confirmation email with tracking information, however, the order will not proceed until the package is shipped and received by the postal carrier.

SHIPMENT OF ORDER

  • We will ship orders to the address you indicate upon checkout. Once your order is received by the carrier, Day Designer is no longer responsible for the shipment. If the carrier has damaged or lost the shipment, a claim will need to be filed. We will be happy to help you with this process!

ESTIMATED DELIVERY

  • Shipping carriers do not guarantee a delivery timeframe. NZ shipments typically take 2-4 business days from the date the package is received by the postal carrier. We do not offer express or overnight shipping. 

We know customers are excited to receive their Day Designer, and we do everything in our power to get it to you quickly! That said, the current environment has resulted in possible shipping delays across all carriers. We encourage everyone to shop early & we thank you for your patience during the delivery process!

2021 HOLIDAY SHIPPING DEADLINES

We do not offer express, overnight, or upgraded shipping. Please note the carrier estimated holiday shipping guidelines below:

  • Domestic Shipping Deadline for Christmas: Dec.15th
  • Domestic Shipping Deadline for January 1: Dec.26th

NON-REFUNDABLE SHIPPING

  • Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges. 

INTERNATIONAL SHIPPING

  • We are no longer offering international shipping.